Cummins Guidanz DTK
Training homeTroubleshoot a problem / My subscription is not available
My subscription is not available
Check the signed-in user and assigned subscriptions when an expected feature or access level is unavailable.
Review subscription access
- From the home page, open Settings, then Account Management.
- Under Profiles and Accounts, select the correct user.
- Open Subscription Management and review active subscriptions and expiration notifications.
- Compare the selected session access with the task you need. Available features and service actions depend on the subscription assigned to the user.
When a subscription will expire in fourteen days or less, DTK displays a colored icon on the Subscription Management page. See Licensing and subscriptions.
If access remains incorrect
Contact the appropriate Cummins support or distributor channel. Provide the DTK version, the subscription or feature expected, and the exact message or screenshot. See Information for support.