Contact Cummins
If you cannot resolve an issue using the troubleshooting instructions, contact Cummins Support for additional assistance.
Expected result
Submitting the Windows Feedback Form creates a ticket with servicetoolsupport and sends the feedback log with the request.
The user receives guidance on troubleshooting, additional information requests, or the next steps toward resolution.
Important notes / prerequisites
Before contacting support, review What information should I send to support?.
Providing complete information helps the support team investigate the issue efficiently.
Troubleshooting steps
When to Contact Support
Contact Cummins Support when:
- DTK cannot be installed or launched.
- You cannot access your account.
- DTK cannot communicate with supported equipment.
- Diagnostic information is missing or incorrect.
- Calibration operations fail.
- The application repeatedly crashes or stops responding.
- Troubleshooting steps do not resolve the issue.
Submitting a Support Request
Use the appropriate Cummins support channel for your organization or region.
When submitting a request, provide a clear description of the problem and attach any available diagnostic information.
Windows log collection and support
- In DTK Windows, open Contact Cummins, then select Feedback Form.
- Under Contact Details, enter your Name, verify your Email, and provide a Contact Number where applicable.
- Under Support Details, enter a Summary and select Pick a reason.
- Enter a Description of at least 30 characters. Explain the issue and include the exact error message when available.
- Enter the Steps to reproduce.
- Review the displayed Tool Version and the feedback log listed under Attachments. Use Browse for files to add supporting files, such as screenshots, when needed.
- Select Submit. This creates a ticket with servicetoolsupport and sends the feedback log with the request.
Fields marked with an asterisk are required: Name, Pick a reason, and Description.
DTK Mobile support
- From the DTK Mobile home page, select Contact Cummins.
- Select the icon for the reason you are contacting support, such as a connection problem or the application not working correctly.
- DTK opens an email on your mobile device and automatically attaches the log file.
- Add any additional information that will help support investigate the issue. You are encouraged to include a clear description, the exact error message, and the steps that led to the problem.
- Review and send the email.