My adapter is not detected
DTK requires a compatible datalink adapter to communicate with supported electronic control modules (ECMs).
Expected result
The adapter appears in the available adapter list and can be selected for communication with the vehicle or equipment.
Important notes / prerequisites
If the adapter is not detected, the issue may be related to power, connectivity, Bluetooth pairing, drivers, or adapter compatibility.
Troubleshooting steps
Step 1: Verify adapter power
Ensure the adapter is receiving power from the vehicle or equipment.
Check the adapter's indicator lights to verify that it is powered on.
Step 2: Check physical connections
- Verify that the adapter is securely connected to the vehicle diagnostic connector.
- Inspect cables and connectors for visible damage.
- If using USB, verify that the cable is connected securely.
Step 3: Verify adapter selection
Open the adapter selection area in DTK.
Ensure the correct adapter is selected.
Step 4: Check Bluetooth connectivity
For wireless adapters:
- Verify that Bluetooth is enabled.
- Ensure the adapter is within communication range.
- Verify that the adapter is not already connected to another device.
- Follow the adapter manufacturer's pairing instructions.
Step 5: Verify drivers
For Windows users, ensure the correct adapter drivers are installed.
If necessary, reinstall or update the drivers using the manufacturer's approved installation package.
Step 6: Retry the connection
Disconnect and reconnect the adapter, then attempt to detect it again.
DTK Mobile differences
DTK Mobile uses supported wireless adapters and does not require the Windows RP1210 driver installation process.
Bluetooth permissions must be enabled for DTK Mobile.
On Android, additional nearby-device permissions may be required.
On iOS and iPadOS, ensure Bluetooth access is permitted for the application.