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Export an ECM image
Export an ECM image in EIF format to share the controller information captured when the image was created. The recipient can review the recorded ECM state in a supported application to help investigate a concern or support an escalation.
Expected result
The ECM image is exported and its location is available for sharing or review.
Important notes / prerequisites
EIF files can be shared with other Guidanz PC or Mobile users and INSITE users.
Windows procedure
- Open the ECM Images view.
- Open the image actions menu.
- Select the export or share action.
- Save the EIF file to the selected location.
- Use the displayed file-location link to find the exported file.