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Import an ECM image
Import a saved ECM image in EIF format into DTK Windows to review the controller information captured when the image was created. You can import an image shared by another user to investigate the recorded ECM state, helping support teams review a concern and assist with escalations.
Expected result
The ECM image is available in DTK for review and analysis.
Windows procedure
- Open Windows File Explorer.
- Locate the EIF file.
- If INSITE is installed, associate the EIF file type with Guidanz when required for double-click import.
- Open the file with Guidanz.
- Change the ECM image name and add technician notes when prompted.
- Complete the import.