Perform a diagnostic session
Create or continue a structured Diagnostic Session to document the engine concern and work performed.
Expected result
The Diagnostic Session contains the equipment information, solution outcome, comments, checklist items, and any uploaded files required for the diagnostic record.
Create or continue a Diagnostic Session
- Open the connected engine's Faults screen and select Start Diagnostic Session.
- Choose to start a new Diagnostic Session or continue one already started.
- On the equipment information screen, confirm the information or change it as needed.
- Select Continue to begin or resume the Diagnostic Session.
Offline Diagnostic Sessions
Here, offline means DTK is not connected to an engine. It does not mean the device has no internet connection.
- From the Home screen, select the Service History and Files icon.
- Select the Diagnostic Sessions row to start or continue a Diagnostic Session without an engine connection.
- Select Search Online to search for Diagnostic Sessions created at your location.
- To find a particular session or engine, enter a Diagnostic Session number or Engine Serial Number (ESN).
- To view all Diagnostic Sessions at your location that match the selected filters, leave both number fields blank and select the required status and duration from the drop-down menus.
Work in the Windows Diagnostic Session window
The Diagnostic Session opens in a separate window. You can continue navigating within Guidanz while keeping the active troubleshooting session available.
The window displays all faults included in the current Diagnostic Session. Each fault has a View Solutions link to open its associated troubleshooting trees.
- Add Manually: add faults to the current Diagnostic Session.
- Close Diagnostic Session: close the active session when troubleshooting is complete.
- Upload Files: upload supporting files associated with the session.
- View Session History: review previously created Diagnostic Sessions and their associated faults.
Use this window to review faults, access troubleshooting information, and upload supporting documentation while continuing work in other areas of Guidanz without interrupting the active session.
View solutions and record the resolution
- For the fault you are investigating, select View Solutions to open the solution list.
- Select a solution to open its troubleshooting page.
- Review CONDITIONS, carry out the applicable ACTION, and verify the SPECIFICATION.
- On the solution page, select ACCESS SRT CHECKLIST. Select the required checklist items, scroll down, and select Submit to add them to the Diagnostic Session. The solution page also provides a Continue without checklist option.
- Under DOES THIS LOOK LIKE A SOLUTION?, select the appropriate outcome: This is not a solution. In-Spec, Out-of-Spec. Repair Recommended, or Unable to perform procedure.
- Enter the required comments.
- When the required information is complete, Submit becomes enabled. Select it to update the Diagnostic Session with the resolution.
Use Solution List to return to the fault's solutions, or Previous Solution and Next Solution to navigate between solutions.
Upload supporting files on Windows
- Select the Upload Files icon.
- On the next screen, select Upload File to open File Explorer.
- Browse the local directories and select one or more files associated with the Diagnostic Session.
- Select Open or Upload, depending on the interface, to complete the upload.
- Review the uploaded files in the Diagnostic Session. They are available to access, review, or share as needed.
View and share Diagnostic Session history on Windows
- Select View Session History from the top window bar.
- Review previously created Diagnostic Sessions and their associated faults.
- Select Share to share the Diagnostic Session by email.
Common problems
If a session cannot be created or updated, confirm the correct engine connection and complete all required fields before selecting Submit. If a file cannot be uploaded, confirm its local location and try again through File Explorer.
DTK Mobile differences
Create or continue a session
- From the Faults screen, select Start Diagnostic Session.
- Choose to start a new Diagnostic Session or continue an existing one.
- Confirm or change the equipment information, then select Continue to begin or resume the session.
Navigate to the Diagnostic Session
Select the Diagnostic Session icon on the ribbon to navigate to the session.
Upload supporting files
- Select the Upload Files icon at the bottom of the fault code list.
- On the next screen, select Upload File.
- Choose the file type: Guidanz Files, Photos/Videos, or Other Files.
- Follow the application prompts to select the files to upload.
View solutions, complete the checklist, and record the outcome
- Open the solution for the fault you are investigating and review and verify its Solution specification.
- Select the ACCESSIBILITY CHECKLIST row for the fault in the Diagnostic Session container.
- Select the required items, scroll down, and select Submit to add the checklist items to the session.
- Select the appropriate solution outcome and enter comments.
- When Submit becomes enabled, select it to update the session with the resolution.
View and share session history
Select View Session History at the bottom of the Diagnostic Session screen to access session history and share the Diagnostic Session by email.