Cummins Care - Electronic Service Tools

Update Manager Issues and Solutions

 

 



Update Manager 3.X.X throws error 3018 when retrieving updates

Symptoms

 Cummins Inc Update Manager throws error 3018 when retrieving updates from internet

Cause

Older versions of Update Manager 3.X require the digital signature to be updated to make sure you are getting safe and Cummins published updates. The older versions of the update manager's signature had expired and requires update.


How to Fix

Option 1 - (No Adminstrative Rights Required)

  1. Insert the INSITE 8.0.X Production DVD.

  2. Run the Autorun.exe

  3. Choose "Update INSITE" (The first step in updating INSITE is to make sure your on the correct version of Update Manager. If the incorrect version is detected, Update Manager will prompt for update to the correct version.)

 

Option 2 - (Adminstrative Rights Required)

  1. Obtain a copy of  Update Manager 4.0.0.10 or greater from the INSITE 8.0.X DVD or INSITE Download

  2. Perform a upgrade using Administrative Rights to the PC.

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Error 3010

Symptoms

  Error 3010 is thrown down while downloading updates or during update manager "Getting Updates"

Cause

Internet is dropping out during down.

Connection to the server is blocked or unstable.


How to Fix

Contact your IT or ISP provided and make sure your internet is working properly. Addtionally make sure your IT isn't blocking the various url's for UM and other Cummins Softwares. Refer to Network Considerations

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Error 1000 or Service Fails to Start During Install due to Permissions issue

Symptoms

 Running Update Manager throws Error 1000 or During installation the installation of the Update Manager application the installer reports that it is unable to start the Update Manager Service due to permissions issue.

Cause

File found at the following location C:\ProgramData\Cummins_Inc\pushupdates.cache is corrupt


How to Fix

Delete the file: pushupdates.cache (Normally 9kb in size) and manually start the service under the Task Manager Service Tab or if this error is during the install run the install again and the error will not appear.

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