License Configuration Tool (LCT)
Fails to Revalidate License - PROXY
INSITE throws error when
revalidating or the "Update Licenses" has been pressed
Affected Tools: INSITE
8.0.X / LCT 1.X
It has been found that
when the computers proxy is not setup correctly, License
Configuration Tool will generate an error when trying to
"Update License" or revalidate licenses.
How to Fix
Modify the proxy
Settings in IE to use one of the 2 methods to set the
proxy. Dynamic or Static Proxy
Dynamic - The "Use
Automatic configuration Script" uses a predefined file
to apply firewall settings and exceptions to machines.
Static - The "Proxy
Server" section is where you set the proxy manually
based off your companies required proxy settings
When configuring this
dialog you should use one or the other but not both. LCT
uses this information to know how to navigate the proxy
and get to the Cummins Servers for registration and
activation. Please contact your local IT department to
know how to properly setup this dialog and resolve the
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CAUSE #1 - It has been seen in some cases that
the services listed below can cause the stated problems.
To correct these problems you need to open the
Services window with Admin rights on the PC.
1. This can be done by right clicking
on the task bar and select Task Manager.
2. In Task Manager Select the Services Tab
3. Select Open Services at the bottom of the
screen. If your local policies allow this, a window will open that looks
like the picture below.
4. Check the services listed below
and stop any of the services by right-clicking on the service, then
(left) clicking “Stop.”
"HP Support Solutions Framework Service" - only some
"Garmin Core Update Service" - fixed in
newer versions but out of box is broke
"WBE Service" -
used by a couple dell laptops in conjunction with a wireless
"Intel(R) Security Assist" Service - I
saw on a couple of Win10 laptops early 2016.
WSA Service" - Web Security Agent. Probably would upset a
customer if you disabled this.
"DropboxOEM.exe" - A
variant of Dropbox for inclusion in store-bought PC's. Only
noticed on Win10 so far. This one is unique, because it is
the first I've found that is not a windows service, to the
best I can tell.
"MTC Service" - Installed on some Getac
MTS System Control Service
5. Now open LCT and see if it functions
CAUSE #2 – LCT Model Log files have invalid
Navigate to the following
folder location: C:\ProgramData\Cummins_Inc\LCT\model_logs
If any files with an invalid
date are found (see highlighted entry above), please delete the
Try launching LCT again to
see if issue is resolved or not.
If you still have any issues,
at this point it would be recommended to contact Electronic Tools Help
Desk to assist further.
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Please read attachment on how to address SSL
Filtering issues that can impact LCT
SSL Filtering and LCT
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