Cummins Care - Electronic Service Tools

What issue are you facing?

 


INSITE won't display calibrations I just downloaded

Issue:

Just downloaded calibration from QSOL, ECM Code Search, or you are accessing a INCAL DVD and the ECM Code your looking for is not displayed..

Solution:

This is most commonly caused by changes in the Certification Codes on the download or INCAL. You will need to do the following:

  • Open INSITE

  • Select the Database in question

  • Select and right click on the database like shown in the image below

  • Click to Enlarge Image

  • When dialog is displayed Select all Cert codes be added to the right side from the left. (See Image Below)

    • Click to Enlarge Image

  • Once all the cert codes are displayed in the right column click "Ok"

  • Now Refresh the view and your missing calibration should now display.


Database Load Failure

Symptoms

  • After selecting any engine program in Calibration Selection, a Database Load Failure window will pop-up.
  • Click Cancel or the red X to close this window.  Retry will reopen the pop-up.

 

Cause

A calibration code is used that was downloaded prior to July 26, 2016, from QSOL or the simplified calibration search feature in INSITE. Or an INCAL DVD prior to the August 2016 INCAL DVD is used.

How to Fix

  1. Delete the C:\Intelect\INSITE\CalibrationWorkspace\intelect folder or folders elsewhere on your hard drive. (C:\Intelect\ESDN or D:\Intelect\ESDN etc. and delete ESDN folder)
  2. Download the calibration again from QSOL or using the ECM Code Search feature in INSITE. Or use the August 2016 INCAL DVD or later.
  3. If the calibration has been downloaded, extract it to the C:\intelect\INSITE\CalibrationWorkspace folder.

If the Database Load Failure is still present, please call our tech support line or email ServiceToolSupport for help.  

Database Load Failure using INSITE 8.1.3 or below

Symptoms

  • After selecting any engine program in Calibration Selection, a Database Load Failure window will pop-up.
  • Click Cancel or the red X to close this window.  Retry will reopen the pop-up.

Cause

A calibration code is used that was downloaded on or after July 26, 2016, from QSOL or the simplified calibration search feature in INSITE. Or the August 2016 INCAL DVD or later is used.

How to Fix

  1. Update INSITE to the latest INSITE version 8.1.4 or greater

If the Database Load Failure is still present, please call our tech support line or email ServiceToolSupport for help.  

Tools Affected

  • INSITE 8.1.3 and below




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