Frequently Asked Questions

GENERAL INSITE QUESTIONS

INSITE USAGE QUESTIONS

INSITE CONNECTION AND ERROR QUESTIONS

GENERAL INSITE QUESTIONS

What is INSITE? How can I find out more information about it?

INSITE is a Microsoft WindowsTM based electronic service diagnostic program that allows you to troubleshoot Cummins electronic engines.

Visit http://insite.cummins.com or contact your local Cummins Distributor or Cummins Authorized Dealer for more information about INSITE.

What type of INSITE do I need, and where can I purchase it? How much does it cost?

Please contact your local Cummins distributor or Cummins authorized dealer to find out which product best suits your application and for INSITE pricing.

I am a current subscriber to INSITE.  How do I know if I have the latest version?

Visit http://insite.cummins.com for the latest release information or contact your local Cummins distributor or Cummins authorized dealer.

To find out what version you are currently using open INSITE and go to Help > About INSITE.

What should I expect when a new version of INSITE is released?

Additional functionality which could include support for newer engines and/or general software updates.

Please review the INSITE Release Notes and the New INSITE Features documents from the installation CD or on the web site.

Is there any training available for INSITE? (For new users)

There is a Virtual College CD developed by Cummins for INSITE. This CD contains Virtual Classroom Training, Written Assessment and Virtual Hands-On Assessment. Please contact your local Cummins Distributor or Cummins Authorized Dealer for more information. An INSITE Overview Presentation is also available on INSITE CD.

Will I have to get some kind of training every time a new version of INSITE is released?

When a new version of INSITE is released, the installation CD contains a presentation that will highlight all the new features added to this version of INSITE. This presentation should guide the users through all the changes made and new features added to the software. This should provide enough information to help the transition between INSITE versions.

Please contact your local Cummins Distributor for possible INSITE training sessions.

What Operating Systems are compatible with INSITE?

INSITE 7.6.X

INSITE is compatible with Microsoft WindowsTM 7 (x32 and x64) only

INSITE can be installed on Windows 8.X but is not offically supported. This work around must be used to get the install to work. Window 8 Workaround

INSITE 8.X.X

INSITE is compatible with Windows 7 (32bit / 64bit) and Windows 8.X (32bit / 64bit)

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INSITE USAGE QUESTIONS

While using INSITE, I'm informed that my ECM has a master password.  What can I do about this?

If the password is known, enter it on the Connection window. If the password is unknown, contact your local Cummins Distributor to purchase an ECM Password Removal count for INSITE (ZAP-IT password).

INSITE data and menu commands are sometimes grayed out. Why is that?

Menu commands may be disabled (grayed out) if the command is not available or does not apply with the function being performed with INSITE. When data is grayed out it can be viewed only; it can not be changed. There are several reasons why items may be grayed out:

  • You are not connected to an ECM
  • The connected ECM does not support this function
  • The calibration of the connected ECM does not support this function
  • A Tool Functionality Password is required
  • An ECM password is required
  • You are viewing ECM image data

INSITE automatically recognizes the connected ECMs type, calibration, and features, and grays out or removes any unusable options for the connected ECM.

Also INSITE enables only those commands that are supported by your assigned user rights. If User Manager is enabled, you must be logged on to INSITE using the correct password. If you have questions about user rights or Tools Functionality passwords, talk with your system administrator or local Cummins Distributor.

When I connect my INSITE to an ECM, the "Work Order Mode - New/Activate" window opens.

What does this mean?

INSITE has work order mode enabled by default. Work orders are created automatically when you connect to an ECM. In addition, an ECM image is automatically created at the same time.

What should I do?

Continue with the Work Order or Cancel

How do I disable this feature?

This feature can be disabled by choosing Tools > Options > Work Orders and uncheck the box labeled   "Enable Work Order Mode".

How do I create a New Work Order in INSITE?

Click on Work Orders in the view bar. If this is a new installation of INSITE, a prompt will be displayed to enter the Service Site Location.  This window only appears the first time Work Order is accessed.

Alternate methods can be used to create Work Orders and Images:

With the Work Orders window opened, choose:

  1. File > New > Work order / ECM Image
  2. Alternate Click > New Work order
  3. Choose the New Work Order / New Image icon on the task bar
  4. Highlight a listed work order > Alternate Click > Make Active > Alternate Click > New ECM Image

How do I access the "Fault Information Systems" in INSITE?

In INSITE, you can access the Fault Information System (FIS) by 

  1. Selecting Fault Tree Index in the Help menu
  2. Select Fault Trees Index from the list that pops up after alternate clicking on the Fault Codes window
  3. Double clicking on an actual fault code. This will display the actual FIS for the Fault code.

Alternatively, the FIS can be accessed by Selecting Start > All Programs > Intelect > select INSITE Fault Information System

How do I simulate an ECM?

Use the Simulator Connection Settings page to select an ECM that you want to run in Simulator Mode. To get to the simulator Connections Settings Wizard page:

  1. Select Tools > Options > Connections.
  2. Click the Add button. The Welcome window is displayed.
  3. Alternatively select Add New in the status bar dropdown list or, select File > Connections > Add New Connection
  4. Click the Next button on the Wizard Welcome screen to begin configuring your connection
  5. Select the Simulator radio button and click Next.
  6. Select an ECM from the list and click Next to name the new connection. You can modify the name for the connection or accept the default name
  7. Click Next to complete the connection setup.
  8. Click Finish. The New Connection name displays in the connections list on the Status bar.

Using the INSITE simulator, can I perform all the functions that I normally do when connecting to a real ECM?

The INSITE simulator enables you to simulate interaction with an ECM without being connected to the ECM. This is useful for demonstrations or training. Certain functions require that an engine be connected; in that case you will not be able to perform those functions.

I have received my INSITE DVD-ROM.  How do I install this on my machine?

All INSITE DVDs have the AutoRun feature available. Once the DVD is inserted into the drive, the menu will automatically pop up. If the Installation menu does not appear automatically, use Windows Explorer or the Run command to start the Autorun, "D:\Autorun.exe", on the DVD-ROM. (If your DVD-ROM uses a drive other than D, substitute the correct drive letter).  It is recommended that the users read the INSITE New Features, Release Notes and Installation Instructions prior to installation.  Choose Install INSITE from the menu and follow the prompts.

Will I lose any passwords or data, if I install the new version of INSITE?

Passwords, work orders, images, templates and logs are maintained and upgraded when upgrading to later versions of INSITE.  It is recommended that you back up all work orders, images and templates prior to upgrading.

When upgrading to INSITE from a previous version, it is sufficient to back up only the C:\Intelect\INSITE\UserSettings\data.wo file and the C:\Intelect\INSITE\WorkOrders folder. Copy these file and folder to a drive other than the drive INSITE will be installed on or write the information to a CD-ROM. If INSITE was installed on any other drive than C, replace it with the appropriate drive in the above files and folder locations.

What is the difference between active and inactive fault codes?

Active Fault Codes indicate that the fault condition is current. A color circle precedes the fault code number.

Inactive Fault Codes indicate a condition that has occurred since the last time fault data was cleared but is not presently active. A gray circle precedes the inactive fault code number.

How do I find out the limits of a parameter? Can I change it?

To find out the limits of a certain parameter, alternate click on that parameter and on the dropdown list select Limits. The limits may be dependent on other adjustable parameters or they may be dependent on the calibration.

After certain operations I am asked to turn the Key Switch off for 30 seconds. Why?

This allows the ECM to power down to save the changes which will take affect when the key switch is turned back on. When changes are made to the ECM, a 30 Second Key Switch Timer box will be displayed. To disable this window, select Tools > Options > General and check the Enable Key Switch Timer.

How many ECMs can be connected at one time?

INSITE will connect to only 1 module at a time unless it is a multimodule system.  In the case of a multimodule system, INSITE will connect to all modules available.

What languages does INSITE support?

The latest INSITE version supports Chinese (simplified), English, Finnish, French, German, Italian, Japanese, Korean, Portuguese (Brazilian), Russian, Spanish and Turkish.

INSITE continuously supports newer languages with every release. To check new languages supported, please review the New INSITE Features document from the installation CD or visit http://insite.cummins.com.

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INSITE CONNECTION AND ERROR QUESTIONS

What does Auto Configure do?

The Auto Configure is an option in the connection wizard that will automatically detect the correct connection of the attached Datalink Adapter. All valid connection possibilities will be displayed and the user can select the desired connection from a list.

Auto Configure can detect the INLINE, INLINE 1, INLINE 2, INLINE 4 and INLINE 5 adapters. It requires the Datalink Adapter to be connected to the PC and the ECM with the key switch on.

When attempting to connect to an ECM, Errors 5202 appears on the screen.  How do I resolve this?

This error message occurs when communication between the computer and the datalink adapter could not be established.

  1. Select Help on this window for detailed troubleshooting steps.
  2. Verify that all connections between the computer and the adapter are secure.
  3. Make sure the key switch is in the on position and the datalink adapter power lamp is lit.
  4. Retry or select Auto Configure.
  5. Disconnect all cables, shut INSITE down, reconnect the cables and re-open INSITE.

When attempting to connect to an ECM, Errors 5204 appears on the screen.  How do I resolve this?

This error message occurs when communication between the Datalink Adapter and the ECM could not be established.

  1. Select Help on this window for detailed troubleshooting steps.
  2. Check the connection properties to verify the correct adapter and port settings are selected.
  3. Verify that the key switch is on, the correct communication protocol is selected and the correct adapter type is selected.
  4. Verify that all connections between the computer and the ECM are secure.
  5. Verify the cables are in good condition and the Datalink Adapter has power.
  6. Disconnect all cables, shut INSITE down, reconnect the cables and re-open INSITE.

When attempting to connect to an ECM, Errors 5023 appears on the screen.  How do I resolve this?

  1. Select Help on this window for detailed troubleshooting steps.
  2. Check the connection properties to verify the correct adapter and port settings are selected.
  3. Make sure the key switch is in the ON position and the datalink adapter power lamp is lit.
  4. Set up a new connection and try again.
  5. Verify that all connections between the computer and the ECM are secure.
  6. Disable any Infrared Devices that are active.
  7. Disconnect all cables, shut INSITE down, reconnect the cables and re-open INSITE.
  1. Check the connection properties to verify the correct adapter and port settings are chosen.
  2. Set up a new connection and try again.
  3. Verify that the Datalink Adapter is getting power.
  4. Verify that all connections between the computer and the ECM are secure.
  5. Disable any Infrared Devices that are active as well as any Virus Protection Software.
  6. Disconnect all cables, shut INSITE down, reconnect the cables and re-open INSITE.

Can I use any of the INLINE adapters to connect my PC to the ECM?

Either an INLINE, INLINE I, INLINE II, INLINE 4, or an INLINE 5 datalink adapter can be used for all ECM connections. However certain restrictions apply to each adapter. Check with your local Cummins distributor or Cummins authorized dealer to find out which adapter is best for your needs.

When I open INSITE, I get an "Invalid PC Date" error.  How do I resolve this?

Check the time and date on your machine and correct if necessary. If the problem still exists contact your local Cummins Distributor to obtain an unlock password.

What is the difference between the Serial Datalink Adapters INLINE, INLINE I, II , 4 and 5?

The INLINE and INLINE I adapters can be used with SAE J1587/SAEJ1708 communication only. The INLINE II, INLINE 4 and INLINE 5 adapters can be used with SAE J1587/SAE J1708 and SAE J1939 communications.

The INLINE 5 can communicate with your PC through a 9-pin serial connector or by using the Universal Serial Bus (USB) through a 5-pin mini-connector. The adapter connects to the SAE J1708/J1587 and SAE J1939 datalinks. The INLINE 5 will even work with your existing INLINE II or 4 Datalink cables.

For additional INLINE questions, visit http://inline.cummins.com or contact your local Cummins distributor or Cummins authorized dealer.

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