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EDS Announcements & Information



Minimum System Requirements:

EDS Web: Windows 8.1 or later requires IE 11 or the latest version fo Firefox or Chrome. Windows 7 required IE9 or later, Firefox 17.0 or later, or Chrome 35.0 or later. Apple iOS for iPad requires iOS 7.0 or later, and iPhone requires iOS 8.0 or later.

EDS Solo requires Windows 7 with IE9 or later or Windows 8.1 or later with IE11 or later, a CPU of at least 2ghz, 2gb RAM, 10gb of available hard drive space, 1024x768 or higher resolution, and 16bit or greater color.

Announcements

With the latest release of EDS effective December 9, 2015 there are some new and exciting features available:

Expert Diagnostic System (EDS) to deliver New Features Designed to Improve Customer UpTime

 

EDS 5.7 Release

  1. 1.    EDS is excited to announce the addition of make and model functionality into EDS. This will allow for greater accuracy of SRT information. Enter the ESN as usual and select the “validate” button, if the ESN has already had the make and model populated the fields will appear automatically. If the ESN is not recorded in the EDS database the user will need to select “equipment make” and “equipment model” from the dropdown list, once recorded future events will auto-populate.

Note - If the “Equipment Make” and “Equipment Model” are not available in the dropdown list, please select Equipment Make “Unlisted” and Equipment Model “all” and click “Submit”

 

When using the EDS today, Diagnostic Standard Repair Times (SRTs) are aligned to EDS troubleshooting. 

Coming soon, Repair SRTs and Accessibility SRTs will also begin to be aligned to EDS repairs.

Below is a screen shot depicting how all SRTs will be displayed in the SRT Audit Trail within each technician’s Diagnostic Session ID (DSID).

 

  1. 2.    When using INSITE today, the technician is able to launch into EDS directly from INSITE and all EDS DSID header fields (e.g., Engine Serial Number, Mileage, Hours, etc.) are automatically pulled from the Engine’s ECM and fed directly into the technician’s DSID.  This reduces the technician’s time from having to retype critical service information from one Cummins system to the next.  Starting in December-2015, we are excited to announce that INSITE will also pull active  and inactive fault codes (in the last 25 engine hours), run those fault codes through the Cummins Fault Code Analyzer, and then insert the fault codes that should be troubleshot, and in which order, directly into the technician’s EDS DSID.  This feature will reduce the amount of time technicians need to spend determining which fault codes to troubleshoot and which fault codes to ignore.  Below is a screen shot depicting how the integration between INSITE and Fault Code Analyzer (FCA) and EDS will work: 

The December 2015 release of INSITE (8.1.2 or newer) is required to gain this functionality.

 

  1. 3.    Finally, we are excited to announce that starting in December-2015, EDS will be integrated with the Cummins Connected Solutions’ first application - Connected Diagnostics.  There are times when a truck arrives at an authorized Cummins Service Provider and the person delivering the truck doesn’t know what is wrong with the truck.  In addition, the previous service provider may have cleared all the fault codes in the ECM which limits the technician’s view into the engine.  If the equipment is leveraging Cummins Connected Diagnostics, the technician will be able to see all in-mission fault code alerts that have occurred over the last 30 days.  This will improve customer uptime because the technician will have an understanding of recent engine fault activity.  Below is a screen shot depicting how the process between in-mission Connected Diagnostics and out-of-mission EDS service events will work:

 



Please contact your local Cummins distributor for more information on Connected Diagnostics availability in your region.

What is the Cummins Expert Diagnostic System?

  
Back in 2012, Cummins Service introduced the Expert Diagnostic System (EDS), an innovative engine diagnostic tool. This tool uses historical trends and advises, in the simplest terms, the most likely steps needed to resolve engine problems. 

Service technicians use the EDS to troubleshoot Cummins engines, both inside the warranty period and out, in the service shop and in the field. The EDS will recommend to the technician the most likely failed parts based on the customer's complaint, the technician's assessment of symptoms and any fault codes reported by the engine. The result: greatly improving "fixed right first time."

Cummins EDS improves productivity in the service bays and reduces the amount of downtime for customers.  A complete service history is recorded in the EDS for each engine, helping reduce repeat failures and comebacks. 

Cummins EDS is available both online and offline, so technicians will always have access to the most up-to-date diagnostic information, in the shop or on the road.  It's like having a Cummins expert with them all the time.

Please reach out to the CPS team with a QSOL ticket if you have any feedback or questions.

 

  • Due to scheduled maintenance, the "Standard Repair Time (SRT)" feature will be unavailable within the Expert Diagnostic System (EDS) the second Sunday of every month between 2-6:30 PM EST.  During these events, the EDS system will still be accessible.  Once the maintenance event is complete, regular access to the SRT feature will be restored.

     

  • Information

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