Whether you are powering a hospital, moving freight across country, mining in a remote area, pumping oil in the middle of the ocean, or making deliveries across town - Cummins knows that Every Minute Counts. Because of this, Cummins provides the service support you need, when you need it. Whether in the shop or in the field, every Cummins Distributor has the technical expertise, factory support, and experience to deliver fast high quality repairs through our global QuickServe process.
While others claim to offer similar types of service in select locations, all 600 Cummins branches across the globe follow the QuickServe process to deliver consistent support that minimizes your downtime and keeps your business moving.
What is QuickServe?
The QuickServe service process minimizes your downtime, while providing you personalized and high quality service. Since all Cummins locations are QuickServe certified, you can expect the following when you require service at any of the 600 Cummins locations worldwide:
Our team of global QuickServe certified service professionals are friendly, knowledgeable and capable. Our service professionals will partner with you to ensure Cummins gets it right the first time, Everywhere, Every Time.
Fast Response & Diagnosis
It doesn’t matter whether you take your equipment to one of our Cummins branch locations or whether we bring QuickServe out to your site - the same, high-quality diagnostic tools are used to ensure a fast and accurate diagnosis.
Our goal with QuickServe is to provide an initial diagnosis within one hour in our service bays. If we are performing service at your site, we strive to have our QuickServe service vehicles at your location within four hours of your service call.
Precise Answers to your Service Needs
Knowledge is power. By understanding your equipment and business needs, Cummins service professionals develop and communicate a repair plan specifically for you. Precise quotes inform you of the cost and time required to complete the repair. Your complete understanding of the entire service event is important.
Precise High Quality Repairs
The key to a successful repair event is going beyond symptoms and understanding the root cause of a performance issue. Cummins trains and certifies its technicians on all Cummins product. This, together with years of experience - and support from the Cummins factory - gives our technicians a level of expertise that is unmatched in the industry.
We won't keep you in the dark. Our service support team is dedicated to keeping you informed throughout your service event because Every Minute Counts.
Every Minute Counts.
QuickServe is making every minute count at every Cummins Distributor location in over 190 countries. To experience the QuickServe advantage first-hand use the Cummins Service Locator to find your nearest Cummins distributor.
To learn more about the QuickServe Quality, click here.
To learn more about our Global Support Network, click here.