Cummins Care - Electronic Service Tools

Top Issues and Solutions

Hot Topics for the Current Software Versions

INSITE / Update Manager -
Download this PDF with a list of the most common errors seen by users when installing/upgrading INSITE and how to fix them. Click Here to download. Size: 496K


INSITE - Seeing Error 10000 when launching INSITE? Contact us via Live Chat and we can fix that error fairly quickly with a remote session. Our Development team is working on a application side fix for this issue but in the mean time we have a work around we can apply to get you up and running.

INSITE - Calibration transfers/downloads failing on older modules with INLINE 7 and J1939? Try this fix

INSITE - Having problems with INSITE Freezing or being extremely slow during loading the splash screen? Are your printer drivers up to date? There have been numerous calls about INSITE freezing and its' been caused by outdated drivers. Please go to your respective printer manufacturer to download the latest drivers for your device.

ALL - Make sure you're only downloading Genuine Cummins install files and Data Packs files from https://insite.cummins.com or through Cummins Update Manager. Some malicious sites have made copies of Cummins Data packs and put malicious software in with the packages to infect customer’s PCs with viruses and malware. Please make sure you’re only downloading from insite.cummins.com or using Update Manager. See an example of a malicious site below:

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INSITE - Other Common INSITE Errors: 10003, 3012, 49000, 50004

UPDATE MANAGER and LCT - Update Manager (6.1 and Greater) and LCT (LCT version 1.7 and Greater) throws certification error "Some files may be missing from the application or corrupted.". Download and run this app to clear this certification error mostly seen in Windows 7.

UPDATE MANAGER - Update Manager Errors 1000/1920, 3010