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Cummins Care - Electronic Service Tools

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Cummins Care - Electronic Tool Support

Our Products

INSITE™

License Configuration Tool (LCT)

Fault Information System (FIS Download)

INCAL (February INCAL Now Available Online)

FIRST™

Cummins Update Manager

Fault Viewer

Cummins Fault Code Advisor (Fault Advisor)

Dynamic Engine System Analysis (DESA)

JOYSTICKCONFIG-SERVICE

Marine Component Software Download Tool

Expert Diagnostic System (EDS)

ADEPT

 

 

 

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Hot Topics for the Current Software Versions

  1. CM2350 ISB ISL Calibrations Missing - Can't download specific ISB or ISL CM2350 Calibrations? They have been blocked due to a bug in the software. The links below will extract the databases for those missing calibrations to your Calibration Workspace and you can again download calibrations for the CM2350 ISB/ISL

    1. ISB Calibrations Size:236 Mb /  Calibration List

    2. ISL Calibrations Size:128 Mb / Calibration List

  2. Having problems with INSITE Freezing or being extremely slow during loading the splash screen? Are your printer drivers up to date? There have been numerous calls about INSITE freezing and its' been caused by outdated drivers. Please go to your respective printer manufacturer to download the latest drivers for your device.

  3. Make sure you're only downloading Genuine Cummins install files and Data Packs files from insite.cummins.com or through Cummins Update Manager. Some malicious sites have made copies of Cummins Data packs and put malicious software in with the packages to infect customer’s PCs with viruses and malware. Please make sure you’re only downloading from insite.cummins.com or using Update Manager. See an example of a malicious site below:Click to Enlarge

  4. INSITE 8.2.0 has download issues with Celect and Celect Plus ECM's. Please upgrade to 8.1.2 Field Test or you can roll back to INSITE 8.1.4 if you need to perform downloads to these modules. To upgrade to 8.2.1 Field Test save this file to "C:\ProgramData\Cummins_Inc\" and run Update Manager

  5. INSITE 8.2.0 has a problem with J1708 communications "Error 10431" when creating work orders. Problem is not seen when using J1939. This issue will be fixed in 8.2.1 release. Please Upgrade to INSITE 8.2.1 (To upgrade to 8.2.1 Field Test save this file to "C:\ProgramData\Cummins_Inc\" and run Update Manager) or roll back to INSITE 8.1.4 if you need to perform work order creation for affected modules. 480 C-E,  B5.9 Gas, C Gas Plus / B Gas Plus, CELECT, CELECT Plus, CELECT Plus Ind, CENTINEL, CENTRY,  ISB, ISBe/ISBe4 4 & 6 Cylinder, ISC/ISL, ISM, L Gas Plus, L10G/C8.3G, PIM, QSB, QSC8.3/QSL9,  QSK19/23-CM500, QSK19/45/60/78,     QSK19G/45G/60G QSV81/91, QSM11, QSX15

  6. INSITE 8.2.0 when calibrating some password protected ECMs which causes the calibration to fail. Thus far, it has been observed on CM2250, CM2350 and CM876. There is supposed to be a fix to help resolve the issue in INSITE 8.2.1. Please upgrade to 8.1.2 Field Test or you can roll back to INSITE 8.1.4 if you need to perform downloads to these modules. To upgrade to 8.2.1 Field Test save this file to "C:\ProgramData\Cummins_Inc\" and run Update Manager

  7. INSITE 8.2.0 throws 50005 error when launched. Completely uninstall INSITE and the Datapack and Reinstall. This should clear this error.

  8. Other Common INSITE Errors: 10003, 3012, 49000, 50004

  9. Update Manager (6.1 and Greater) and LCT (LCT version 1.7 and Greater) throws certification error "Some files may be missing from the application or corrupted.". Download and run this app to clear this certification error mostly seen in Windows 7.

  10. Update Manager Errors 1000/1920, 3010


Important Information to Record

Did you know there is important information that you should record just in case your hard drive crashes? You should record the following so we can help recover your licenses:

  • Tool Instance of the machine

  • Order Number of the licenses from the distributor

  • Copy of the Keys entered at the time of activation (Or if you transfer the keys to a different machine record those also)

  • QSOL ID the licenses are stored under (Did you know you could have your licenses placed under a free QSOL ID so you can easily find your licenses down the road? When you purchase your licenses, have the distributor put them under your own specific QSOL ID.)

Has your Hard drive crashed or PC been stolen? Fill out this form (Word Docx Format) or Fill out this Form (PDF Form) and email it to Service Tool Support to have your keys recovered.

Thank you,

Cummins Care - Electronic Service Tool Support

 


 Interested in Field Testing?

Cummins Electronic Service Tools is looking for Electronic Service Tool users to help test newer versions of our tools. If your interests include supporting the Field Test effort CLICK HERE and let us know! You must have an Active INSITE Subscription to be part of Field Test.

 

Tool Name

Version

Update Manager

6.3

INSITE

8.3.0

License Configuration Tool 1.10


        


Don't know where to start?

  • License Quotes, Renewals, or General Pricing, Please Click Here

    • - INSITE

    • - Quickcheck

    • - PowerSpec

 

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Email our Support Group Or Chat with one of our Technicians to get your questions answered.

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